MediLUME guarantees the satisfactory performance of all products sold and will replace or refund any product which does not operate or operate satisfactorily upon installation.
In addition to this guarantee, specific warranties cover the following lamp types.
High intensity discharge lamps for light source & video processor application for the following products
Equipment Manufacturer & Model – Lamp Code | Warranty *1 & 3 |
Conmed Linvatec LS7500 – MLS-75001 | 500 hours2 |
Conmed Linvatec LS7700 – MLS7701-R | 500 hours2 or 12 months from date of purchase |
Olympus CLV190 & CLVS400 – XB-1817 | 500 hours2 |
Pentax EPK- i – XC-300-5H | 500 hours2 or 12 months from date of purchase |
Pentax EPK-i5010 – XE-300-5010 | 500 hours2 or 12 months from date of purchase |
Smith & Nephew 300XL – XB-300 | 500 hours2 or 12 months from date of purchase |
Zeiss Pentero 800 & 900 – ML-1294-RE | 500 hours2 |
Zeiss VARIO 700 – ML-VAR700R | 500 hours2 |
1Any lamps of these types that fail before either the rated lamp life, and within the calendar period described, will be replaced at no charge upon return of the lamp with appropriate customer documentation and following factory evaluation.
2The lamp warranties are non-prorated meaning that a lamp failure due to manufacturing defect is replaced for full credit at any point prior to its rated lamp or shelf life.
3Dealers: Customer service must be contacted for a Return Goods Authorization number prior to the return of product. Any product sent in without this documentation will not be processed.
All others must contact their dealer for warranty assistance
Dealer Contact information
Customer Service : info@medillum.com